Shipping policy

Shipping & Delivery Policy

Thank you for choosing GentleUrn to honor your beloved companion. We know how much this tribute means to you, and we handle every order with the utmost care. Please review our shipping guidelines below:

1. Production & Processing Time

Since each GentleUrn is a custom-crafted piece (3D modeling, hand-painting, or high-definition photo fusion), please allow time for our artists to perfect your tribute:

  • PhotoPrint Ceramic Urns: 3–5 business days for production.

  • Custom 3D Printed Figurines: 5–10 business days (due to the detailed modeling and curing process).

  • Standard Items: 2–3 business days.

2. Estimated Shipping Times

Once your order is crafted and quality-checked, we ship directly to your door. Estimated delivery times are as follows:

  • United States: 7–12 business days.

  • United Kingdom / Canada / Australia: 8–14 business days.

  • Europe: 10–15 business days.

  • Rest of the World: 12–20 business days.

Please note: These are estimated times and may vary slightly due to local postal delays or customs processing.

3. Shipping Costs

  • Standard Shipping: FREE on orders over $50.

  • Tracking: All orders include a tracking number, which will be sent to your email as soon as the package is dispatched.

4. Tracking Your Order

Once your order has shipped, you will receive an email notification with a tracking link. You can follow your package's journey from our studio to your home. Please allow 24–48 hours for the tracking information to update.

5. Customs, Duties, and Taxes

GentleUrn is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at contact@gentleurn.com if you believe you have provided an incorrect address.